The short version: We collect only what we need to run Own The Reply. We never sell your data. We never share it with advertisers. You can delete your account and all associated data at any time.
Own The Reply ("we", "us", "our") is a software-as-a-service product that helps small business owners respond to Google reviews using AI. When this policy refers to "Own The Reply", it refers to the product and the company operating it.
Our website is ownthereply.com. You can contact us at privacy@ownthereply.com for any privacy-related questions.
When you connect your Google Business Profile, we receive and store certain data from Google. This is explained in detail in Section 4 below.
We use the information we collect for the following purposes:
We do not use your data to train AI models. Your business information, review data, and generated replies are not used to train or improve any AI model — including the Anthropic Claude model we use to generate replies.
Own The Reply connects to your Google Business Profile using Google's official OAuth 2.0 authorisation flow. When you connect your Google account, we request the following permission:
https://www.googleapis.com/auth/business.manage) — This allows us to read your Google reviews and post replies on your behalf after you approve each one.We store your Google OAuth access token and refresh token securely in our database to enable ongoing access to your reviews. These tokens are used solely to fetch reviews and post approved replies. We refresh the access token automatically when it expires. You can revoke our access at any time by disconnecting your Google account in Own The Reply's Settings page, or directly in your Google Account security settings at myaccount.google.com/permissions.
Own The Reply's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We do not sell your personal data. We do not share your data with advertisers. We share your information only in the following limited circumstances:
We work with a small number of trusted third-party service providers who process data on our behalf:
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.
If Own The Reply is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you by email and provide a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. If you become aware of any security vulnerability in our service, please contact us immediately at security@ownthereply.com.
You have the following rights regarding your personal data:
To exercise any of these rights, contact us at privacy@ownthereply.com. We will respond to all legitimate requests within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@ownthereply.com.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) including the right to access, rectify, erase, restrict, and port your data, and the right to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is the performance of our contract with you (providing the Own The Reply service) and our legitimate interests in operating and improving the service.
We use a minimal number of cookies necessary to operate the service:
We do not use advertising cookies, tracking pixels, or third-party analytics services that follow you across the web. We do not use Google Analytics, Facebook Pixel, or similar tracking technologies.
Own The Reply is a business tool intended for use by adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13. If you believe a child under 13 has provided us with personal information, please contact us at privacy@ownthereply.com and we will delete that information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will notify you by email at least 14 days before the change takes effect, and we will update the "Last updated" date at the top of this page.
Your continued use of Own The Reply after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you may delete your account before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:
We take privacy seriously and will respond to all enquiries within 5 business days.